Frequently Asked Questions

Everything you need to know about your Lost Files order.

How long does shipping take?

Standard domestic orders are processed within 2-3 business days. Shipping usually takes 5-7 business days depending on your location. International shipping times vary by destination.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that limited edition drops may be final sale.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Are your products true to size?

Most of our garments feature a modern, slightly oversized fit. We recommend checking the specific size guide located on each product page to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you restock sold-out items?

To maintain exclusivity, many of our pieces are limited releases and will not be restocked. However, we occasionally bring back core essentials. Follow our social media for restock alerts.