Returns & Exchanges

At Lost Files NYC, we strive to ensure you are completely satisfied with your archival and streetwear selections. If an item doesn't meet your expectations, we offer returns and exchanges on all unworn items with original tags within 14 days of delivery.

1

Initiate the Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all Lost Files NYC tags and security seals remain intact and attached.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 5 business days.

4

Processing & Refund

Once our team inspects the returned goods, your refund or exchange will be processed within 7-10 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing